Before starting a project
Payment stages, cancellation terms, and any refund eligibility should be agreed in the written proposal before payment. Please request clarification if the invoice or scope is unclear.
Cancellation requests
Send requests to itgenitech@gmail.com with your invoice number and project details. We review the request against the agreed scope, work completed, committed costs, and applicable obligations.
Refund assessment
A refund is not automatically approved by submitting a request. Any approved amount, deduction, and expected processing time will be confirmed in writing after review. Payment-provider or bank processing times may vary.
Duplicate or incorrect charges
Report a suspected duplicate or incorrect payment promptly with the transaction reference. We will investigate the records and explain the next step. Do not share card numbers or payment passwords.
Applicable rights
This policy does not remove rights that apply under law. Your written project agreement provides the specific commercial terms.
Last updated: 17 October 2026